
About six months ago, I hopped on a conference call with some colleagues who asked me to deliver the keynote address for the annual convention of the National Docketing Association.* The people the organizers expected to attend are the professional staffers– mostly non-lawyers– who make sure that those magic litigation machines called “law firms” run efficiently. In short, they’re the support people in firms and court clerks’ offices who make sure lawyers can be lawyers—and that clients can win– by handling the processes that really don’t have much connection to legal analysis. Processes that drive lawyers nuts.
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